How to Build Client Personas for Your Wealth Management Firm

What separates good advisors from great advisors is the ability to build meaningful relationships, and to connect with their clients. When advisors and firms can build trust with clients and retain them for the long haul, they’re on the path to increased prospects and sustainable business growth.

Building these meaningful relationships requires knowing your clients and crafting solutions to their needs. This involves empathy, and dedicating time to take on their perspective and understand their wants and needs. The same skills in keeping client relationships can translate to attracting new prospects, too.

But how can your firm standardize the process of making these connections and attracting the type of client that will be an ideal match? One of the best ways is to create client personas for your ideal client.

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7 Tips to Creating a Successful Internal Transition Plan

Planning for your eventual exit from your advisory firm is essential, whether you choose a successor or sell your firm. What you need is a succession plan.

Like estate planning for clients , succession planning is critical for RIA firm owners. Think about it: all working professionals approach retirement more and more each day. As you near retirement, what will happen to both your clients and employees?

Ideally, a succession plan is enacted well ahead of this time and while you’re able to run your business. A succession plan can give you and your clients peace of mind that your firm and its legacy will remain, whatever the future holds.

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The Battle for Talent: 5 Ways Your Firm Can Win and Retain Top Advisors

Does your firm struggle to recruit (and retain) advisors? If so, you’re not alone – a recent study from Arizent showed that 90% of firms have trouble recruiting open positions within their business.

With pandemic-driven workplace changes and a demand for more flexibility and freedom on the job, advisors are exploring their options to find the right professional home.

While higher pay might be the apparent attractor for top talent, there are a few other ways your firm can set itself apart.

Let’s dive into the stats (we’re really big into data here) to explore which tips can help your firm win the battle for advisor talent and increase employee retention.

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How Modern Data Management Changes the Game for Wealth Management Firms

Data lays the foundation for your client experience – that’s why data collection, storage, and protection are so important. One recent study found that by 2022, 90% of corporate strategies will explicitly mention information as a critical enterprise asset.

With client expectations, SEC requirements, and company integrity all on the line, it’s crucial to have a strong data management system built around your company’s goals.

Embracing modern data management can revolutionize your firm’s data systems and create higher efficiency and flexibility every step of the way.

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5 Best Lead Conversion Strategies For Financial Advisors

Are you sick and tired of losing leads at the last minute?

Lead conversion strategies can often feel like you are throwing spaghetti at the wall and hoping something sticks.

It’s time to rethink the once-successful strategies in the financial industry and assess if these strategies still apply in an increasingly digital world.

Your firm and your clients are unique. There’s no one size fits all process in building a consistent flow of qualified leads. Depending on your firm’s specific audience, some techniques will work better than others, but one thing is for sure — a digital footprint is a must-have.

In this guide, we’ll share the five best lead conversion strategies that have generated proven results for financial advisory firms by filling your pipeline with highly qualified leads and offering value they can’t resist.

Let’s dive in.

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Account Groups: An Upgrade Designed for Your Firm’s Efficiency

What is the All-New Portfolios Experience in Nitrogen?

At the 2021 Fearless Investing Summit, Nitrogen launched the All-New Portfolios Experience which has enhanced the way advisors navigate and interact with complex portfolios and accounts, driving efficiency in the day-to-day workflow for advisors across the platform.

The portfolio’s Risk Number, 95% Historical Range, and adaptive analytics are front and center, making it easy to set the right expectations with clients and prospects. Any time you select an account, you’ll see analytics for the Risk Number, 95% Historical Range, GPA, and more — all updated in real-time.


Introducing Account Groups

Now as fantastic as this portfolio page is, we knew we needed to make it even easier to organize and categorize your accounts in more useful ways.

Today, we’re announcing a big upgrade to the way you categorize your client accounts! The All-New Portfolios Experience now has Account Groups which helps financial advisors easily categorize all their accounts. This new feature will help you increase efficiency when working with complex portfolios and will make it even easier to find the information you need. We’re confident that Account Groups will optimize your workflow so that you have more time to spend where it matters most–with your clients.

That’s why we launched Account Groups to help you organize your client accounts. This powerful new feature will help you increase efficiency when working with complex portfolios and will make it even easier to find the information you need when meeting with clients. We’re confident that Account Groups will optimize your workflow so that you have more time to spend where it matters most–with your clients.

Perhaps you want to organize your client accounts within multi-client households — you can now easily do that.

Maybe you want to organize every account based on particular financial goals like saving for college, buying an RV, or planning for retirement. The answer is one click away.

Perhaps you want to separate each account by time horizon, like 0-3 years, 3-10 years, and 10+ years. Easy!

We’re working to better aligned this feature with our integration partners. For example, the Orion platform has the concept of Portfolio Groups. We’re currently updating the integration so that your Orion Portfolio Groups automatically become Account Groups for you in Nitrogen.

No matter how you want to slice up your client accounts, we’re giving you the power to do it in the way that’s most effective for your workflow.

Account Groups is available today for all Nitrogen users on all plans.


Meet Your Support Team

If you have any questions or feedback, our team would love to hear from you at [email protected]. Interested in seeing how you can grow your business? We’d love to meet with you to see how we can support your goals.

Book a Demo

Nitrogen and the SEC Marketing Rule

A big part of what Nitrogen does for advisors and firms is help ensure their compliance with applicable rules and regulations. The SEC Marketing Rule is no exception, and Nitrogen has been optimized to help advisors and firms comply with this new rule.

New regulation can feel overwhelming and even distracting, but the heart of this rule — preventing investors from being misled about the nature of future returns, and highlighting the importance of client engagement and interactivity in the process — aligns well with our mission to empower the world to invest fearlessly.


 

Overview of the Rule

The SEC Marketing Rule, now amended rule 206(4)-1 under the Investment Advisers Act of 1940, provides an overhaul and modernization of the restrictions and requirements related to advertising to investors. Many of these rules previously existed, including as less formal guidance, and the SEC has published a guide to the updated regulations here.

Generally, the use of hypothetical performance in advertising is prohibited (with the exception noted below), unless the advisor adopts and implements policies and procedures reasonably designed to ensure that the performance is relevant to the likely financial situation and investment objectives of the intended audience and the advisor provides certain information underlying the hypothetical performance.

 


The Interactive Analysis Tool Exemption

There’s one exemption to the requirements on use of hypotheticals, and it pertains to “Interactive Analysis Tools” (the description of which may sound familiar):

“Hypothetical performance does not include: (A) An interactive analysis tool where a client or investor, or prospective client, or investor, uses the tool to produce simulations and statistical analyses that present the likelihood of various investment outcomes if certain investments are made or certain investment strategies or styles are undertaken, thereby serving as an additional resource to investors in the evaluation of the potential risks and returns of investment choices; provided that the investment adviser:

  1. Provides a description of the criteria and methodology used, including the investment analysis tool’s limitations and key assumptions;
  2. Explains that the results may vary with each use and over time;
  3. If applicable, describes the universe of investments considered in the analysis, explains how the tool determines which investments to select, discloses if the tool favors certain investments and, if so, explains the reason for the selectivity, and states that other investments not considered may have characteristics similar or superior to those being analyzed; and
  4. Discloses that the tool generates outcomes that are hypothetical in nature”

Investor interaction is at the heart of everything we build for advisors. Features like the Risk Questionnaire, Portfolio Analytics, and Check-ins serve to facilitate the investor’s communication, evaluation, and understanding of risk and reward with their advisor. As you know, investors contribute data into the Nitrogen analysis in two ways: by entering it themselves, or by providing information for the advisor to enter. The investor inputs entered into the tool fundamentally shape the outputs — you don’t get pre-determined analysis out of Nitrogen that is only customized with the client’s name. These components are critical to not only in satisfying the rule, but empowering fearless investing.

Disclosures in Nitrogen

The disclosure language required for Interactive Analysis Tools under the SEC Marketing Rule closely aligns with the pre-existing requirements of FINRA Rule 2214 for Investment Analysis Tools, and our currently available reports were designed with FINRA 2214 in mind. Of course, you are welcome to consult your own compliance resources, and/or establish custom disclaimers across your firm as well.

Once you set these up in Settings > Firm > Disclaimers, they’ll appear on all client-facing screens within the Nitrogen app and on any distributed materials, like reports and emails sent on behalf of advisors.

Don’t see a ‘Firm’ tab in your Settings? Ask your firm’s account owner to contact the Nitrogen Customer Care team [email protected] to enable firm administration for your account.


Fees in Nitrogen

So, you’re using an interactive analysis tool with clients and you’re confident in your disclosures. Another important requirement of the SEC Marketing Rule is making sure any hypothetical performance you present to clients is net of fees.

Analytics in Nitrogen are net of fees if you’ve applied those fees to your accounts. Nitrogen’s proprietary metrics (the Risk Number®, GPA®, Retirement Maps, etc.) have always been calculated net of fees, and a few other metrics are being updated across the app in advance of the 11/4/22 compliance date. If you haven’t set up default fees, the simplest way to do so is in Settings > Account Details > Fees. Create a new fee schedule and use the three-dot menu (•••) to set that schedule as default across accounts.


As always, we encourage you to consult with your compliance resources in all regulatory matters, but you can rest easy knowing that your growth platform is an interactive analysis tool, its disclosures are both updated and customizable, and the analytics it provides are net of the fees you enter.

Any questions? The industry’s most delightful Customer Care team would love to help at [email protected].

6 Ways Financial Advisors Can Calm Clients During Market Volatility

Decades of research in human behavior and psychology show evidence that loss aversion is more powerful than desire for potential gains–nearly twice as powerful. Advisory firms see this tendency play out first-hand, with investors buying at the top of the market and selling at the bottom due to fear. With the recent fluctuations in the stock market and indications of a recession, it is easy to be fearful.

No one likes feeling scared, especially when it comes to money. Amidst today’s market volatility, investors are looking to their financial advisors for guidance. In this blog post, we will discuss six ways financial advisory firms can keep their clients calm and confident during these difficult times. Implementing these tips into your firm’s process will help your clients feel more secure about their financial future, build trust, and maintain a positive relationship!

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3 Tips for Navigating Compliance Changes and Regulations

With the end of the year quickly approaching, many firms are reminded of the required annual compliance review as regulated by the SEC. A large portion of this review includes updating policies and procedures to accurately reflect new guidelines and rules, as well as implementing firmwide compliance training.

We’ve compiled a list of recent and upcoming regulatory changes advisors should review and address – and how to easily stay on top of your firm’s compliance going forward.

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Tax Drag: The New Competitive Advantage in Investment Management

Advisory firms are constantly looking for ways to differentiate themselves in the market to clients. If you lead a wealth management firm, or are trying to grow your book of business as a single advisor, you know the challenge of distinguishing your investment process and brand.

At Nitrogen, we’re proud to be a key differentiator for many advisory firms. For advisors using Nitrogen, there’s a solid chance that prospects that come into their office (in-person or virtually) have more risk in their current portfolio than they want or need. This happens about 88% of the time. When advisors can show them that their current advisor isn’t paying attention or doesn’t have the tools to really understand how to align them with their portfolio, that’s a powerful recipe for growth — which often leads to the ACAT form moment.

But what happens when a prospect’s portfolio already aligns with their risk tolerance?

Over the last few years, advisors have been using GPA to answer that question. GPA is an easy-to-understand metric that illustrates how much return a portfolio is typically delivering in exchange for its risk.

GPA is a relative metric, and we like to say that you can be proud of any portfolio with a GPA of 3.5 or higher. There can be good reasons to put low-GPA funds into a portfolio, particularly if you think something about the future — in an asset class, a sector, or a geo — is going to be different than it has performed in the past.

Many advisors leverage GPA to say “hey, your current portfolio may have a Risk Number close to yours, but you are in a 2.9 GPA portfolio when the typical solution I’ve constructed for clients is a 3.6. That’s going to give us a better chance for upside, and maximize the return you get in exchange for the risk you need to take.” The GPA is a concept clients can easily connect with, and understand that at a baseline level, the higher the GPA, the better performance the portfolio.

But let’s say that the prospect’s risk is in line, and their GPA isn’t too shabby either. Do we give up? Is this just not a client we should expect to win?

Wouldn’t it be great if we had a third lever to drive a good comparison and create the opportunity for a win?

Underneath the hood of many ETFs, mutual funds, SMAs and other investment solutions lies a massive factor that can create a very meaningful difference in an investor’s actual return, particularly when you consider the impact of compounding.

Leveraging this factor as a competitive advantage creates a massive opportunity for you to stand out, and deliver superior returns compared to your competition.


 

What is Tax Drag?

 


Tax drag is defined as the reduction of return in a portfolio due to taxes. Now we’re not talking about the basic concept of “buy something in a taxable account and the client will owe capital gains when it gets sold.” That one is pretty obvious.

With tax drag, we’re looking at the relative efficiency of how the investment solutions you use in your portfolio are managed by the asset manager. Just like high internal expense ratios drag down returns, inefficient tax management of fund holdings can have a massive impact on the ultimate returns your client realizes. Tax drag illustrates this beautifully.

But, we didn’t just put tax drag on the portfolio screen. We designed a brand new Portfolio Snapshot report, which advisors can print on a standalone basis, or as a part of the proposal or IPS that Nitrogen generates.

Advisors can quickly access a side-by-side comparison of the advisory fee, internal expense ratios, and tax drag inherent in these portfolios. In this case, we’ve even modeled that the advisory fee is higher than the prospect’s current advisor, but it pays for itself by reducing tax drag!

There’s just something magical that happens when you can save clients money on taxes. It’s one of the most powerful things you can do as a financial advisor.

Where can I find Tax Drag?

Tax Drag is coming later this year! We’ll first add it to Individual Security Analysis, Detailed Portfolio Stats, the Portfolios screen, and finally the new Snapshot report.

Subscribe to Nitrogen updates to get the latest announcements on tax drag and other product features. Join Nitrogen Labs to get an insider’s view of how you can turn fearful investors into fearless investors with our proprietary growth platform.